Shipping Information

Dispatch Times

Physical goods purchased through our website are typically dispatched within 2-3 business days of your order being processed. You will receive an order confirmation via email once your purchase has been successfully processed.

Delivery Timeframes

Shipping timeframes are displayed at checkout and are dependent on your location and the shipping option you choose. Delivery times may vary, and any timeframes provided are estimates based on information available at the time.

Delivery Locations

Orders will be delivered to the address specified by you during the checkout process. Please ensure that the delivery address provided is accurate and accessible to ensure timely delivery.

Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. Shipping charges, if applicable, will be displayed at checkout unless the free shipping threshold is met. For customers located in Western Australia, Tasmania, and the Northern Territory, additional shipping fees may apply, and these will also be displayed during checkout.

Title and Risk

Ownership and risk in the goods pass to you upon delivery to the specified address. Please inspect your goods upon arrival and contact us immediately if there are any issues such as damage or missing items.

Packaging and Handling

We strive to package all orders securely to protect them during transit. In some cases, items ordered together may be shipped in separate packages, such as spare batteries, which require separate handling.

Shipping Partners

We work with trusted shipping providers such as Sendle, TNT, and Australia Post. However, we may use other courier services if necessary to ensure efficient delivery.

Lost or Damaged Items

While we take care to ensure your items are well-packaged, Redback Scooter is not liable for loss or damage that occurs during transit. If your order arrives damaged or is lost, please contact us immediately so we can assist you. Do not accept damaged consignments without reporting the issue to us.